Welcome to Agapanthus Flowers Store, where we bring nature’s finest to your doorstep. Our FAQ is designed to provide you with all the information you need for a seamless gardening experience. From plant care to delivery, we’re here to help you cultivate your dream garden.
Product Questions
What types of plants do you offer?
We specialise in a wide range of high-quality plants, including Apple Trees, Pear Trees, Begonia Tubers, Blueberry Plants, Citrus Trees, and many more. Our collection features exotic varieties, dwarf fruit trees, and plants perfect for hanging baskets or herbaceous borders.
Are your plants suitable for all climates?
Our plants are carefully selected for their vitality, but we recommend checking the care instructions included with your order. Some plants, like Citrus Trees or Exotic Plants, may require specific conditions. Feel free to contact us for advice tailored to your region.
Delivery Questions
Where do you deliver?
We ship worldwide, except for certain parts of Asia and remote regions due to international agricultural regulations. If you’re unsure about your location, please email us at [email protected] for confirmation.
What are your delivery options?
We offer two shipping methods: Standard Shipping (£12.95 via DHL or FedEx, delivered in 10-15 days after dispatch) and Free Shipping (for orders over £50 via EMS, delivered in 15-25 days after dispatch). Orders are processed within 1-2 business days.
What should I do when my order arrives?
Unpack your plants promptly and give them a gentle watering if needed. Each shipment includes detailed care instructions to help them thrive in your garden.
Payment Questions
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are secure and encrypted.
Is my payment information safe?
Absolutely. We use industry-standard security measures to protect your payment details and ensure a safe shopping experience.
Returns and Refunds
What is your return policy?
We offer a hassle-free 15-day return policy from the date of receipt. If you’re not satisfied, contact us at [email protected], and we’ll assist you with the process.
How do I return an item?
Please reach out to our team within 15 days of receiving your order. We’ll provide instructions for returns and ensure a smooth resolution.
Account and Order Management
How can I track my order?
Once your order is dispatched, we’ll send you a tracking number via email. For Standard Shipping, you can use this with DHL or FedEx; for Free Shipping, use EMS tracking.
Can I change or cancel my order?
Orders are processed quickly, but if you need to make changes, contact us immediately at [email protected]. We’ll do our best to assist before dispatch.
Still have questions? Our friendly team is here to help. Email us at [email protected], and we’ll respond promptly. Happy gardening from all of us at Agapanthus Flowers Store!