At Agapanthus Flowers Store, we take immense care in selecting and packing your plants and bulbs to ensure they arrive in perfect condition, ready to thrive in your garden. However, we understand that sometimes things don’t go as planned. This policy is designed to be as clear and helpful as our gardening advice, guiding you through the process of returning or exchanging an item.

Our Returns & Exchanges Promise

We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we are here to help. You may return most items for a full refund or exchange within 15 days of receiving your shipment.

Please Note: Due to the perishable and seasonal nature of live plants, bulbs, and tubers, all sales of these items are final and cannot be returned or exchanged unless they arrive dead, damaged, or are the incorrect variety. This includes, but is not limited to: Apple Trees, Pear Trees, Begonia Tubers, Blueberry Plants, Citrus Trees, Crocus Bulbs, Daffodil Bulbs, Dahlia Tubers, Dwarf Fruit Trees, Lily Bulbs, and all other plants, bushes, trees, bulbs, and tubers listed on our site.

Eligibility for Return or Exchange

An item must be eligible and meet the following conditions for a return or exchange:

  • The return is requested within 15 days of delivery.
  • The item is unused, in its original packaging, and in resalable condition.
  • The item is not a live plant, bulb, or tuber (as noted above). This policy primarily applies to non-living gardening accessories, which we occasionally offer.
  • You have your original order confirmation email or order number.

The Returns & Exchanges Process

Follow these simple steps to initiate a return or exchange:

  1. Contact Us: Within 15 days of receiving your order, please email us at [email protected]. Use the template provided below to ensure we have all the necessary information to assist you quickly.
  2. Wait for Instructions: Our customer service team will respond within 2 business days with authorization and specific return shipping instructions. Please do not send anything back without these instructions.
  3. Ship the Item: Once authorized, securely package the item and mail it to the address we provide. Please note that return shipping costs are the responsibility of the customer, unless the error was due to our fault (e.g., we sent the wrong non-plant item).
  4. Processing: Once we receive and inspect the returned item, we will process your refund or exchange within 5 business days.

Return & Exchange Request Email Template

To help us process your request efficiently, please copy and paste the template below into an email to [email protected] and fill in the required information.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Agapanthus Flowers Store Team, I would like to request a return/exchange for my recent order. Order Number: #[Insert Your Order Number] Date of Delivery: [Insert Date You Received the Order] Item(s) to Return/Exchange: [Insert Product Name(s)] Reason for Return/Exchange: [Please provide a brief explanation] Please advise on the next steps and provide the return shipping address. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (Optional)]

Refund Timing and Method

Your happiness is our priority, and we will process refunds promptly.

  • Timing: After we receive your returned item, please allow 5 business days for us to process it. Once processed, your financial institution may then take an additional 5-10 business days to post the refund to your original payment method.
  • Method: All refunds will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal). We cannot issue refunds to a different card or account.

If you have any further questions about our returns process, please don’t hesitate to reach out to us at [email protected]. We’re here to help you get back to enjoying your garden.

Happy Gardening,
The Team at Agapanthus Flowers Store