Welcome to Agapanthus Flowers Store, where we bring the joy of gardening right to your doorstep. We are dedicated to providing you with the highest quality plants, bulbs, and gardening essentials. To ensure a seamless experience, please review our detailed shipping and returns policies below.

Shipping Policy

We are thrilled to ship our beautiful plants and bulbs across the globe (excluding Asia and a few remote regions). Our goal is to ensure your green friends arrive safely and ready to flourish.

Order Processing

Please allow 1-2 business days for us to carefully select, pack, and prepare your order for shipment. We handle every item with the utmost care.

Shipping Methods & Delivery Times

We offer two reliable shipping options to suit your needs:

  • Standard Shipping (£12.95): Shipped via DHL or FedEx. Your order will typically arrive within 10-15 business days after it leaves our nursery.
  • Free Shipping: Available on orders over £50, shipped via EMS. Delivery typically occurs within 15-25 business days after dispatch.

Please note that these timeframes are estimates and can be affected by factors beyond our control, such as customs procedures and local postal services.

Our Returns & Exchanges Promise

Your satisfaction is our top priority. We stand behind the quality of our products and want you to be completely happy with your purchase.

Important Note on Live Goods: Due to their perishable and seasonal nature, all sales of live plants, bulbs, and tubers are final unless they arrive dead, damaged, or are the incorrect variety. This policy is in place to protect the viability of these biological products. We cannot accept returns for these items based on change of mind or garden performance.

Non-Returnable Items

The following products (as seen in our menu) cannot be returned or exchanged unless they arrive dead or damaged:

  • Apple Trees & Pear Trees
  • Begonia Tubers
  • Blueberry Plants
  • Citrus Trees
  • Crocus Bulbs
  • Daffodil Bulbs
  • Dahlia Tubers
  • Dwarf Fruit Trees
  • Lily Bulbs
  • …and all other plants, bushes, trees, bulbs, and tubers.

This policy primarily applies to non-living gardening accessories, which we occasionally offer.

Eligibility for Return or Exchange

To be eligible for a return or exchange, an item must:

  • Be a non-plant item (e.g., a gardening accessory).
  • The return must be requested within 15 days of delivery.
  • The item must be unused, in its original packaging, and in resalable condition.
  • You must have your original order number or confirmation email.

The Returns & Exchanges Process

Follow these simple steps to initiate a return or exchange for an eligible item:

  1. Contact Us: Within 15 days of receiving your order, please email us at [email protected]. Use the template below to ensure we have all the necessary information to assist you quickly.
  2. Wait for Instructions: Our friendly customer service team will respond within 2 business days with authorization and specific return shipping instructions. Please do not send anything back without these instructions.
  3. Ship the Item: Once authorized, securely package the item and mail it to the address we provide. Please note that return shipping costs are the responsibility of the customer, unless the error was due to our fault (e.g., we sent the wrong non-plant item).
  4. Processing: Once we receive and inspect the returned item, we will process your refund or exchange within 5 business days.

Return & Exchange Request Email Template

To help us process your request efficiently, please use the following template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Agapanthus Flowers Store Team,

I would like to request a return/exchange for my recent order.

Order Number: #[Insert Your Order Number]

Date of Delivery: [Insert Date You Received the Order]

Item(s) to Return/Exchange: [Insert Product Name(s)]

Reason for Return/Exchange: [Please provide a brief explanation]

Please advise on the next steps and provide the return shipping address.

Thank you,

[Your Full Name] [Your Email Address] [Your Phone Number (Optional)]

Refund Timing and Method

Your happiness is our priority, and we will process refunds promptly.

  • Timing: After we receive your returned item, please allow 5 business days for us to process it. Once processed, your financial institution may then take an additional 5-10 business days to post the refund to your original payment method.
  • Method: All refunds will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal). We cannot issue refunds to a different card or account.

If you have any further questions, please don’t hesitate to reach out to us at [email protected]. We’re here to help you get back to enjoying your garden.

Happy Gardening,
The Team at Agapanthus Flowers Store